Purchase
How can i purchase NOD32?
Can I upgrade the trial licence?
What do I receive with my NOD32 licence?
Downloading
Which version of NOD32 should I download?
How do I enter my username and password to download NOD 32?
Do I need to uninstall the trial version before installing the version for registered users?
Is NOD32 available on a cd?
Installation
How do I install NOD32 Anti-Virus System?
How do I uninstall NOD32 Anti-Virus System?
How can i find out if my NOD32 is up to date?
Username & Password
I have lost my username and password how do I retrieve them?
Can I use my username and password on more than one computer?
I am using the trial version of NOD32 and am required to enter a password.
How do I obtain a username and password?
Product
Is NOD32 compatible with windows vista?
What is Anti-Stealth?
What notifications are displayed by Anti-Stealth?
How to purchase
To purchase a copy of NOD32 please click on the following link
www.Yellowbussecurity.co.uk
Can I upgrade the trial licence?
In June, 2006, ESET changed the way trial versions of NOD32 for Microsoft Windows function so they can be directly updated to the registered versions available to licensed users by entering the Username and Password sent with each order confirmation email. Licensed users may also download registered versions of NOD32 from the Registered Users' Download Page .
If you installed a trial version of NOD32 downloaded before June, 2006 then it cannot be updated to the registered version and you must uninstall it before upgrading to the registered version of NOD32.
What do I receive with my NOD32 licence?
Licenses for NOD32 provide signature updates to detect new computer viruses, worms and other threats, software updates to add features and fix problems and technical support. Licenses can be purchased for most products for one, two or three years.
When a license expires, you may continue to use the software, however, you will not be able download signature or program updates, nor will you be able to request technical support.
The trial version of NOD32 operates for thirty (30) days, during which time it downloads signature updates just like the licensed version. Trial versions of NOD32 do not download program updates. At the end of the trial period, the program will stop downloading updates. It is important for anti-virus programs to receive updates in order to maintain detection capabilities.
If you purchase a license for NOD32, you can enter the Username and Password received in the order conformation email to upgrade it to the registered version of the software available to licensed users.
Which version of NOD32 should I download?
NOD32 is available for the following operating systems:
Microsoft Windows 95, 98 and Millennium Edition
Microsoft Windows NT 4.0 ( SP5 and higher ), 2000, XP, Server 2003 and Vista
Microsoft Windows Exchange ( 5.5SP2 and higher )
Microsoft MS-DOS ( and compatible operating systems )
Novell NetWare ( v4.11 and higher )
Linux File Servers ( Debian, Mandriva, Red Hat, SuSE and others )
Linux Mail Servers ( exim, postfix, qmail, sendmail and others )
IBM Lotus Domino ( R5 and higher )
Special versions of NOD32 are available for Dell PowerVault storage servers and Kerio Mail Server as well.
How do I enter my username and password to download NOD 32?
In order to download licensed versions of NOD32 from the Registered Software Download Page on ESET's web site, you must enter the Username and Password which sent to you through email by ESET when you placed your order.
The Username and Password used by ESET are Case-Sensitive . This means that "abc" is different than "ABC" and if you type them in the wrong case they will not work.
The best way to enter the Username and Password you received from email into the Registered Software Download Page is to copy and paste them from the message you received from ESET. Here is how to do this, step-by-step:
- Start your email client as you normally do and open the message you received from ESET containing your Username and Password.
- Scroll down until you see the the Username: line, which begins with " AV- " followed seven (7) numbers. For example, AV-1234567 .
- Place your mouse's cursor in front of the Username: beginning with " AV- ," click and hold down the left mouse button and drag until the last number at the end of the line is highlighted. Let go of the left mouse button.
- On your computer's keyboard, press the Ctrl and C keys together at the same time. This copies the highlighted Username: text into the system's clipboard.
- Start your web browser as your normally do and go to the Registered Software Download Page on ESET's web site. Click on the Download link to begin transferring the NOD32 file to your computer. A dialog window will appear asking you to enter your Username and Password.
- When prompted to enter the Username: , click inside the field and press the Ctrl and V keys together at the same time. This pastes the text from the system's clipboard into the empty Username: field.
- Go back to your email client with the message you received from ESET containing your Username and Password.
- Scroll down until you see the the Password: line, which is a series of lower-case letters and numbers which is ten (10) characters long. For example, a1b2c3d4e5 .
- Place your mouse's cursor in front of the Password: and hold down the left mouse button and drag until the last character at the end of the line is highlighted. Let go of the left mouse button.
- On your computer's keyboard, press the Ctrl and C keys together at the same time. This copies the highlighted Password: text into the system's clipboard.
- Go back to your web browser. When prompted to enter the Password: , click inside the field and press the Ctrl and V keys together at the same time. This pastes the text from the system's clipboard into the empty Password: field.
- Click on the OK button to send the username and password and the download will begin.
Do I need to uninstall the trial version before installing the version for registered users?
In June, 2006, ESET changed the way trial versions of NOD32 for Microsoft Windows work so they can now be directly updated to the registered versions for licensed users by entering the Username and Password received with each order confirmation email. Licensed users may also download registered versions of NOD32 from the Registered Users' Download Page .
If you installed a trial version of NOD32 for Microsoft Windows downloaded before June, 2006, then it will be necessary to uninstall the trial version before upgrading to the registered version for licensed users. If you do not, NOD32 will be unable to download updates after the thirty (30) day trial period expires.
Is NOD32 available on a cd
Unfortunately the only way to recieve NO32 is by downloading it from the link supplied with the email.
How do I install NOD32 Anti-Virus System?
The NOD32 installers available on our website are indeed self-extracting archives. After you download the particular installer and save it to the disk, run it from that location. The files will be extracted (by default, to C:\Program Files\Eset\Install directory) and the setup program will be launched automatically.
How do I uninstall NOD32 Anti-Virus System?
NOD32 can be uninstalled directly from the Start menu - Programs (All programs) - Eset - Uninstall, or trough Start - Settings - Control panel - Add / Remove programs.
How can i find out if my NOD32 is up to date?
The version number of the currently installed virus signature database appears in the status window of all NOD32 modules as well as among NOD32 System information. If your NOD32 is out-dated, a pop-up notification window will appear at NOD32's startup. To make sure you have the most current version installed, visit our website www.Yellowbussecurity.co.uk and compare the version number provided by your NOD32 with that listed on the website.
Alternatively, you can connect to the Internet and press the Update now button manually. NOD32 will subsequently be updated to the most current version, or you will get a message that your NOD32 is up to date.
I have lost my username and password how do I retrieve them?
You can request your username and password from the local distributor or reseller you purchased NOD32 from. Shouldn't you retrieve the username and password from them, email support@yellowbus.co.uk and provide the e-mail address and your full name.you used for the registration.
Can I use my username and password on more than one computer?
You can install NOD32 only on as many computers as you have licenses purchased in order to comply with license terms. However, you can transfer NOD32 on another computer provided that you uninstall it from the former one.
I am using the trial version of NOD32 and am required to enter a password.
It is likely that your NOD32 attempts to download a newer program component upgrade. Since trial version does not permit program component upgrades, please choose No when promted. The subsequent virus signature database update should then be performed well.
If you wish to use the most current version though, please download and install the latest trial version from our website.
How do I obtain a username and password?
You will be delivered your username and password (assigned automatically by the Eset system) to the email address you used for registration shortly after purchase. Should you not get them within a few hours, please contact Yellowbus Support Center and provide them with the following information:
- your full name
- the invoice number provided in the confirmation email you should have received after you purchased NOD32
- the first and last 4 numbers of your credit card that you used.
Is NOD32 compatible with windows vista?
Yes, beginning with v2.7, NOD32 is compatible with both the 32-bit and 64-bit versions of Microsoft Windows Vista. NOD32 does not make changes or modifications to the kernel (the core of the operating system) in order to work under Windows Vista, so it is compatible with PatchGuard, Microsoft's technology to prevent the kernel from being modified under 64-bit versions of Windows.
After it has been installed, NOD32 appears in the Malware Protection section of the Windows Security Center in Windows Vista, just as it does under earlier versions of Windows.
ESET is currently in the process of applying for a "Certified for Vista" compatibility logo.
What is Anti-Stealth?
Anti-Stealth is the technology used by NOD32 to bypass the techniques used by rootkits to mask processes and files from being detected using conventional means. Anti-Stealth is integrated into NOD32 and allows the On-Demand Scanner and Access Monitor (AMON) modules to detect objects hidden by rootkits even when their presence has been hidden from the operating system. By default, Anti-Stealth is enabled in NOD32 and is used automatically by the modules which require it.
What notifications are displayed by Anti-Stealth?
Listed below are the new messages displayed by NOD32 v2.7's Anti-Stealth technology. Please note that seeing one of these messages does not necessarily indicate a problem. Some of these are status messages and it is normal to seem them during operation.
Message: "Anti-Stealth technology is enabled."
Reason: This message is displayed when the NOD32 On-Demand Scanner is using Anti-Stealth technology.
Steps to troubleshoot: None. It is normal for NOD32 to display this message.
Message: "Anti-Stealth initialization could not be fully completed. Anti-Stealth technology is working in limited mode."
Reason: Under Microsoft Windows NT, 2000, Server 2003 and Vista, this message is displayed if the NOD32 On-Demand Scanner is started from an account with restricted privileges or the operating system is started in Safe Mode. In order to operate correctly, NOD32's anti-stealth technology must run from an account with SYSTEM privileges and operating system started in a normal fashion.
Steps to troubleshoot: For Windows NT, 2000, XP, Server 2003 and Vista, reinstall NOD32 from an Administrator account and then re-run the scan.
NOTE: If NOD32 is run in a virtual environment or used in conjunction with security tools designed to quarantine, sandbox or otherwise virtualize access to the operating environment then warning messages may be displayed saying the Anti-Stealth technology cannot be initialized. This is normal behavior for NOD32 when used in conjunction with these types of programs.
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